Shona 101 FAQ — All Your Questions Answered

KYC (Know Your Customer) verification protects your account and helps prevent fraud. Before your first withdrawal, you'll need to upload a photo of your NID or passport along with a selfie. Verification is typically completed within 24 hours.

• Front and back photos of your National ID (NID) or passport
• Selfie — taken in clear, well-lit conditions
• Bank or mobile wallet screenshot (if required)

On the login page Click the "Forgot Password?" option, enter your registered mobile number or email, and receive an OTP. Enter the code and set your new password. The whole process takes under 2 minutes. If you don't receive the OTP, check your spam folder.

No. Per Shona 101 policy, each person is allowed only one account. If multiple accounts are detected under the same individual, all accounts may be suspended and bonuses forfeited. If you're having trouble accessing an existing account, please contact support.

After registration, certain details such as your name and date of birth can only be changed by contacting support, and you may be required to provide ID verification. Changes to your mobile number or email require OTP verification. Profile pictures and contact addresses can be updated directly from Settings.

Multiple failed login attempts or suspicious activity may result in a temporary account suspension. Email support@shona101.com with your registered mobile number, and your account will typically be reactivated within 24 hours.

Yes, you can request account closure by emailing support@shona101.com. All remaining balance must be withdrawn before the account is deleted. As part of responsible gaming, you can also opt for self-exclusion or set account limits instead.

Absolutely. shona 101 is fully mobile-friendly. You can register, log in, make payments, play games, and reach support from any browser on Android or iPhone — no app download required.

shona 101 supports all major payment methods in Bangladesh. Currently accepted methods:

• BKash — Most popular, instant processing
• Nagad — fast and easy
• Rocket (Dutch-Bangla)
• Bank Transfer — Selected banks
• Cryptocurrency — USDT and select coins

The minimum deposit is BDT 500 and the minimum withdrawal is BDT 1,000. The maximum daily withdrawal limit depends on your account and VIP level — regular members can withdraw up to BDT 50,000 per day.

Withdrawals to mobile wallets (bKash, Nagad) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Having your KYC verification completed in advance will speed up your first withdrawal.

Shona 101 charges no fees on deposits. Withdrawals are also generally free, though your bank or mobile operator may apply their own transaction charges. You can find the full fee details for each payment method in the Cashier section.

Deposits are usually credited instantly. If yours hasn't come through after 30 minutes, email support@shona101.com with your transaction ID or a screenshot, or reach out via live chat. Our team will resolve it quickly.

If a withdrawal is rejected, the funds are returned to your shona 101 wallet. The reason for rejection is usually communicated via email or SMS. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Fix the issue and resubmit your request.

Yes, Shona 101 supports selected cryptocurrencies. You can deposit via USDT (TRC20, ERC20), Bitcoin, and Ethereum. Crypto deposits are typically credited within 10–30 minutes after network confirmation.

It's generally recommended to withdraw using the same method you used to deposit, as this ensures security and speeds up the process. For exceptions, contact support — method changes are possible once verification is complete.

A 100% Welcome Bonus is automatically credited when you make your first deposit on a new account. The minimum deposit required is ৳500. The bonus is capped at ৳10,000. on the Promotions page View full terms and conditions.

A wagering requirement is the amount you must bet before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in bets. Note that not all games contribute equally — slots typically count at 100% while table games may count at 10–20%.

Free spins are automatically added to the designated slot game once awarded. You may need to click "Claim" in the promotions section. Free spins generally expire after 7 days. Winnings may carry separate wagering requirements, so read each offer's terms carefully.

shona 101 offers weekly and monthly reload bonuses, each with its own validity period and terms. To see the latest active offers, Promotions Page Visit. VIP members receive exclusive reload bonuses.

Yes, bonuses are entirely optional. You can opt out of a bonus at the time of deposit. If you prefer to play with your own funds and withdraw without restrictions, it's best to skip the bonus — once accepted, withdrawals are limited until the wagering requirements are met.

Cashback bonuses return a portion of your net losses over a set period, typically weekly. The rate ranges from 5% to 15% depending on your VIP level. Cashback usually comes with low or no wagering requirements.

Yes, shona 101 has a referral program. When a friend registers using your referral link and makes their first deposit, you'll receive a bonus. For full details on the referral bonus, Promotions Page View.

shona 101 has hundreds of games, including:

• Slots — Classic, Video & Jackpot Slots
• Live Casino — Live Baccarat, Roulette, Blackjack
• Table Games — Poker, Andar Bahar & Teen Patti
• Crash Games — Aviator and other popular titles
• Fishing Games & Arcade

RTP (Return to Player) is the percentage of wagered money a game pays back to players over the long run. Most slots on Shona 101 have an RTP between 94%–97%. Blackjack and basic strategy games typically offer the highest RTP. You can check the RTP for each game via its info button.

Yes, most slots and table games are available in demo mode at no cost, with no registration required. However, Live Casino and certain special games are only available in real money mode. Winnings in demo mode cannot be withdrawn.

Start by refreshing the page and checking your internet connection. Clear your browser cache and try again. If a game disconnects mid-session, it will usually resume automatically. If there's a dispute over a bet, take a screenshot and contact support.

Yes, Shona 101's Live Casino features real dealers from top providers including Evolution and Pragmatic Play Live, streamed in high definition. Live dealers are available 24 hours a day.

For large jackpot wins, the Shona 101 support team will reach out to you directly. Smaller and mid-sized wins are usually credited to your wallet automatically. Larger amounts may require additional verification, which is a standard part of the process.

New games are added to shona 101 every week. To see the latest additions, New Games Page Visit to see the most popular and most-played games On the Popular Games page Go.

shona 101 offers betting on cricket, football, tennis, badminton, basketball, volleyball, and more. The cricket section is especially comprehensive for Bangladeshi players, covering all major tournaments including the IPL, BPL, and Asia Cup.

Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds, and you can use live scores and stats to guide your decisions. on the Sports Betting page for more details.

Once a bet is confirmed, it generally cannot be cancelled. However, some events offer a "Cash Out" feature that lets you settle a bet early for a set amount before the event concludes. If an event is cancelled, your stake is automatically refunded.

shona 101 uses decimal odds. For example, odds of 2.50 mean a BDT 100 bet returns a total of BDT 250 (a profit of BDT 150). The higher the odds, the lower the chance of winning — but the greater the reward. On the Analytics page for a full guide.

Yes, Shona 101 supports parlay or accumulator bets, where you combine multiple matches into a single bet for much higher potential returns. Simply add multiple events to your bet slip and select the "Accumulator" option.

If a match is cancelled or abandoned, all bets on that match are voided and the full stake is returned to your wallet. For parlay bets, the cancelled match is removed and the remaining selections determine the outcome.

Shona 101 operates under an international gaming license. All data is secured with SSL encryption, and financial transactions comply with PCI-DSS standards. Game fairness is regularly verified by independent third parties.

Go to Account Settings > Security to enable 2FA. You can use OTP via mobile number or Google Authenticator. Once 2FA is active, you'll need to enter an additional code each time you log in, significantly improving your account security.

Shona 101 does not sell or share your personal information with third parties without authorization. Only the data necessary for payment processing and legal compliance is used. For more details, Privacy Policy Read.

Change your password immediately and notify us at support@shona101.com. If you spot any suspicious logins or transactions, you can request a temporary account lock. Our security team will investigate promptly and provide compensation where applicable.

Yes. All games use an RNG (Random Number Generator) to ensure completely random outcomes. Our RNG system is regularly tested and certified by independent auditing bodies. Fairness certificates for each game are available on our site.

Shona 101 will never ask for your password or banking details via SMS or email. Always log in through the shona101.com domain. Do not click on unknown links. If you receive any suspicious message, contact support immediately. All official communication comes from support@shona101.com only.