Shona 101 Terms & Conditions — Your Rights & Responsibilities

1 General Terms

Shona 101 is an online gaming and Sports Betting platform serving users in Bangladesh. These Terms and Conditions ("Terms") form a legally binding agreement between Shona 101 and its users. By using the platform, you agree to comply with all of the terms set out below.

These terms are published in both English and Bengali. In the event of any discrepancy, the Bengali version shall prevail. shona 101 reserves the right to amend these terms at any time, and users will be notified of any changes.

• This platform is open to individuals aged 18 and above only.
• Users access the platform at their own discretion and risk.
• Shona 101 reserves the right to modify or discontinue any game, service, or feature at any time.
• Any misuse of the platform, fraud, or deceptive behaviour is strictly prohibited.
• These terms and conditions are governed by the applicable laws of Bangladesh.

2 Account Registration

To register with shona 101, you must provide accurate and complete information. shona 101 reserves the right to close any account created using false or incomplete details. At the time of registration, you must confirm the following:

• You must be at least 18 years of age.
• Each individual may register only one account.
• Creating multiple accounts from the same device or IP address is strictly prohibited.
• You are solely responsible for keeping your account password secure and confidential.
• Accounts may not be transferred or sold to a third party.
• You may be required to submit documents for identity verification (KYC).

As part of the KYC verification process, shona 101 may request a copy of your national ID, passport, or driving license. Failure to submit the required documents may put your withdrawal on hold. This verification process is completely secure, and your information is used solely for identity confirmation.

3 Deposits & Withdrawals

Shona 101 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. All transactions must be made using a payment method registered in the account holder's own name. Transactions from third-party names or numbers are not accepted and may be flagged as suspicious.

• Minimum deposit amount: ৳500 BDT.
• The minimum withdrawal amount is ৳1,000 BDT.
• Withdrawals are typically processed within 24 hours.
• Bonus balance cannot be withdrawn directly; wagering requirements must be met first.
• If any transaction appears suspicious, shona 101 reserves the right to place it on hold pending investigation.
• If money laundering or fraud is suspected, the account and all funds held within it may be forfeited.

Shona 101 does not charge any transaction fees; however, your mobile banking provider's own charges may apply. KYC verification must be completed before any withdrawals can be processed.

4 Bonuses & Promotions

All bonus and promotion offers on Shona 101 are subject to specific terms and conditions. Accepting a bonus means you agree to the terms applicable to that particular bonus. Wagering requirements, validity periods, and maximum withdrawal limits may vary for each bonus.

• The welcome bonus is available once only, exclusively for newly registered members.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being terminated.
• Bonus balance cannot be withdrawn until the specified wagering requirements have been completed.
• Shona 101 reserves the right to modify or cancel any bonus offer at any time.
• Free spins and cashback offers are subject to their own separate terms — see the promotions page for details.
• Not all games are eligible for bonus play; a restricted game list may apply.

5 Gaming Policy

All games on shona 101 are conducted under fair and transparent rules. Game outcomes are determined by RNG (Random Number Generator) technology, ensuring complete impartiality. There is no possibility of manipulation or predetermined results in any game.

• If your internet connection drops during a game, the game state will be saved on the server.
• If a technical error renders the outcome of a game uncertain, that round may be voided.
• The use of bots, automated software, or any unfair tactics is strictly prohibited.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, pre-match bets will be refunded if the match is cancelled.

The terms and conditions of each individual game provider also apply on shona 101. shona 101 is not liable for technical issues within any game, but will make every effort to assist affected players.

6 Responsible Gaming

Shona 101 believes gaming is entertainment — not an addiction. We want every player to enjoy the experience within their own means. That's why responsible gaming tools are available to all users free of charge as part of shona 101's terms.

• Set daily, weekly, and monthly deposit limits at your convenience.
• Self-Exclusion: Option to close your account for any period from 24 hours up to 5 years.
• Cooling-Off Period: Take a break from gaming for a set period of time.
• Reality Check: An option to receive reminders about your gaming session duration at set intervals.
• The use of parental control software is recommended to protect minors.

If you notice signs of gaming addiction, please reach out to our support team. For more information, visit our Responsible Play View page.

7 Account Closure & Suspension

Shona 101 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• In cases of registration using false or incomplete information.
• Operating multiple accounts.
• In cases of bonus abuse or fraudulent behavior.
• In cases of suspected money laundering or illegal activity.
• Using bots or automated software.
• If the user refuses to submit KYC documents.
• In cases of self-exclusion requested by the user.

Upon account closure, any valid balance (excluding bonuses) will be returned. However, if fraud is proven, the entire balance may be forfeited. You may also request account closure at any time by contacting our support team.

8 Privacy & Data Protection

Shona 101 treats the security of your personal information as its highest priority. Information provided at registration is used solely for account management, identity verification, and service improvement. We never sell your data to third parties.

• All data is stored securely with SSL encryption.
• Payment details are processed directly through the payment provider and are not stored by shona 101.
• Information may be shared with relevant authorities when required by legal obligation.
• You may request to update or delete your information at any time.

For more details about our privacy policy, please visit our Privacy Policy View page.

9 Dispute Resolution

For any complaint or dispute, Shona 101 follows a fair and transparent resolution process. The correct procedure for submitting a complaint is outlined below:

• Start by contacting the support team via live chat or email.
• An initial response will be provided within 72 hours of a complaint being submitted.
• Complex cases may take up to 14 business days to investigate and resolve.
• If you are not satisfied with Shona 101's decision, you may request independent mediation.
• Game logs and transaction records will be used as evidence in resolving all disputes.

10 Changes to Terms

Shona 101 reserves the right to modify these Terms & Conditions, in part or in full, at any time. Notice will be provided via the registered email or on the platform before changes take effect. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

It is your responsibility to check this page regularly. The date of the latest update will always be displayed at the top of the page. If you object to any changes, you may request account closure and a refund of your valid balance.